Support Coverage

There are three basic support levels, corresponding to the three basic types of hosting service we provide. All dedicated hosting, shared hosting and co-location customers get the same support service, as detailed below.

Dedicated hosting customers receive initial setup of their systems as part of the basic service. Mikro-Data ensures that the hardware functions properly, also as part of the basic service, and connectivity is of course assured. Dedicated customers also receive a set amount of hourly support per month, based on the level of service chosen.

Shared hosting customers receive support of the hosted hardware, but are responsible for their own software and the contents of their webpages.

Co-location customers are responsible for their own maintenance, both of hardware and software.

All our customers can avail themselves of our experienced staff at reasonable hourly rates. See our description of hourly service.